File a Claim

Have a problem with your order? We're happy to help!

How to file a claim:

1. Review our Shipping and Refund Policies to see if your claim is eligible for refund or replacement.

2. Select which game your affected product(s) are from. If you have an issue with multiple games' products, or the game you're inquiring about isn't listed here, select Other.

3. Carefully read the instructions for each question and complete all required questions.

Once a claim is submitted, please allow 3-5 business days for us to approve your claim and issue a replacement. If a claim is not approved, we will contact you with further questions or instructions.

If you had previously purchased Route Shipping Insurance, please file a claim with them here.
More information on Route's policies can be found 
here.

Avatar Legends

Avatar Legends

Bluebeard's Bride

Bluebeard's Bride

Cartel

Epyllion

Epyllion

Masks

Masks

Pasión de las Pasiones

Pasión de las Pasiones

Root the RPG

Root: the RPG

Wizard Kittens

Wizard Kittens

Zombie World

Zombie World

Other

Other